Security & Fraud Protection Center

State Global

At State Global, safeguarding client assets and sensitive information is embedded into our corporate governance framework. Our security infrastructure integrates regulatory compliance, enterprise risk management, advanced cybersecurity controls, and dedicated fraud response operations.

Below is a detailed overview of how we protect our customers.

How We Protect You

Advanced Encryption & Infrastructure Security

State Global deploys enterprise-grade encryption standards, including:

  • 256-bit SSL/TLS encryption for data in transit

  • Encryption-at-rest protocols for stored customer data

  • Secure tokenization for card information

  • Network firewalls and intrusion prevention systems

Our infrastructure undergoes continuous vulnerability scanning and penetration testing to proactively identify and remediate potential weaknesses.

Multi-Factor Authentication (MFA) & Identity Controls

To protect customer access, we employ layered identity verification measures:

  • Multi-factor authentication (SMS, email, authenticator apps)

  • Biometric login options for mobile banking

  • Device recognition and risk-based authentication

  • Session timeout safeguards

Our identity management controls align with federal regulatory expectations and internal risk standards.

Enterprise Fraud Monitoring & Risk Analytics

State Global operates a centralized Fraud Risk Management Unit that utilizes:

  • Real-time transaction monitoring systems

  • Behavioral analytics and anomaly detection

  • Artificial intelligence–driven risk scoring

  • Automated alerts for suspicious transactions

Transactions are evaluated using a risk-based methodology that considers transaction amount, geography, merchant category, and customer behavior patterns.

Dedicated Fraud Response & Investigation Team

Our Fraud Prevention Team operates with defined escalation procedures, including:

  • Immediate account protection measures

  • Temporary account restrictions when necessary

  • Formal case documentation and review

  • Regulatory reporting when required

We maintain strict confidentiality standards in accordance with the Bank Secrecy Act and regulatory guidance issued by the Financial Crimes Enforcement Network (FinCEN).

Customer Fraud Prevention Best Practices

State Global encourages customers to follow corporate-recommended security practices:

  • Use unique passwords and update them regularly

  • Enable account alerts for all transactions

  • Verify website URLs before entering credentials

  • Avoid sharing sensitive information over unsecured networks

Our website and communications include anti-phishing safeguards to reduce impersonation risk.

Card Controls & Account Protection Tools

Through our digital banking platform, customers can:

  • Instantly freeze or unfreeze cards

  • Set transaction limits

  • Activate international travel notices

  • Receive real-time purchase alerts

  • Lock online or international transactions

These tools are supported by backend monitoring systems and compliance oversight.

Recognizing Fraud & Scam Awareness

State Global provides ongoing fraud awareness communications through:

  • Email security bulletins

  • Website advisories

  • Customer education materials

  • Seasonal scam alerts

We continuously assess emerging fraud typologies and update our detection models accordingly.

Fraud Reporting & Escalation Process

If unauthorized activity is suspected:

Step 1: Immediate Contact

Customers should contact our 24/7 Fraud Support Center.

Step 2: Account Safeguarding

Our team will secure access credentials and restrict compromised instruments.

Step 3: Transaction Review

A formal review will be conducted, including documentation and dispute initiation if applicable.

Step 4: Resolution & Follow-Up

Customers receive updates throughout the investigation process, with resolution timelines consistent with regulatory requirements.

Governance & Regulatory Oversight

State Global maintains a structured compliance framework including:

  • Annual independent security audits

  • Board-level compliance reporting

  • Periodic risk assessments

  • Ongoing employee cybersecurity training

  • Internal controls aligned with BSA/AML regulations

Security governance is overseen by senior management and reported to the Board of Directors to ensure accountability and transparency.

Our Corporate Security Commitment

Security at State Global is not a feature — it is a governance standard.
We are committed to:

  • Continuous system upgrades

  • Regulatory alignment

  • Enterprise risk management

  • Proactive fraud prevention

  • Transparent communication

State Global
Enterprise Security. Regulatory Integrity. Customer Protection.